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Shopping and FAQs

 

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Yes, please contact our store in Penrith on (02) 4732 6285 or Marsden park on (02) 9627 1555.

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Payment methods
Typically, your order is confirmed on only a 20% deposit with the balance due on delivery. We currently accept VISA and MASTERCARD credit cards, Eftpos, Finance as well as cheques or money orders on initial deposits and repayments. We will accept final payment of goods on delivery or, welcome you to pay in store prior to stock arrival if convenient. Payment on delivery will be accepted by credit card and Eftpos only for all stores. Please note, personal cheques will only be accepted on repayments or initial deposits, we will not accept personal cheques on final balance, or on delivery. Please contact your store if you require further information.

Finance options
Ashley Furniture offers a number of finance options available at any time to approved applicants. We also have special finance promotions offering added finance time frames and benefits throughout the year. Please speak to one of our stores who will be happy to take you through all the finance options and tailor a finance plan to suit your needs.

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Yes, we offer a number of finance options available at any time to approved applicants. We also have special finance promotions offering added finance time frames and benefits throughout the year. Please speak to one of our stores who will be happy to take you through all the finance options and tailor a finance plan to suit your needs.

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Yes, you can put down a deposit and pay off the purchase over a period of time, arranged at the time of purchase. Once the purchase has been paid in full, then we can arrange delivery or you can collect your furniture. We also offer interest free finance to approved applicants so you can start enjoying your furniture immediately and pay for it over time – minimum purchase and lending criteria applies, see in store for full terms and conditions.

Building a new home? Planning an extension? Expecting guests or a new arrival? Taking advantage of our Extended Order offer is the most convenient way to secure the item you want now, so you may have it at a later date. In order to offer this convenient service without any storage fees, we offer 2 Extended Order time frames – 3 and 6 months. At the point of purchase, you nominate your chosen time frame, nominate your repayment dates and we will place and allocate your order. Due to the large and bulky size of many of our pieces, we can’t stock all items at our warehouse – so we are unable to guarantee immediate availability of your stock if you want your furniture earlier or later than the agreed time frames. Terms and conditions do apply – see our Extended Order conditions.

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You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact despatch at 02 8599 7464 if anything requires correction.

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Your order is ready for tracking shortly after the sale by the invoice number provided. If you have any questions, please contact the store and sale person will check the order status. Penrith (02) 4732 6285 or Marsden Park (02) 9627 1555, Monday through Friday, 9 a.m. to 5 p.m. and we will be happy to assist.

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As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call your nearest store Penrith (02) 4732 6285 or Marsden park on (02) 9627 1555 for assistance. They will locate your order and see if it can be revised or cancelled. 

Home Delivery - To change or cancel an order, call your nearest store Penrith (02) 4732 6285 or Marsden Park on (02) 9627 1555. They will determine where your order is in the process and whether it can be revised or cancelled. 

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We showcase an incredible assortment of furniture and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our store.

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Please contact your local store in Penrith (02) 4732 6285 or Marsden Park on (02) 9627 1555

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For most products, we do offer replacement parts. Call Customer Care at (02) 8599 7464, Monday through Friday, 9 a.m. to 5 p.m. When inquiring, please have invoice number available so they can better serve you. You can find the invoice number on your emailed order confirmation or invoice.

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Visit your local store to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see. 

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Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up colour, and follow the manufacturer’s instructions.

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Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there, and you can print as needed. 

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. 

You may also call Customer Care on 02 8599 7464 or E-mail: customerservice@ashleyhomestorensw.com.au.

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Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

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Learn more about our warranty information.

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Serial numbers are between 9 and 15 digits in length and are located in the following locations:
For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
-Bedroom Furniture
-Dining Room Furniture
-Home Office Furniture
- Occasional Tables
-Entertainment Furniture
• For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

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For In Store Purchases:
If a problem should arise which you feel is covered by our Limited Warranties, contact the retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original invoice, the product serial number, and be filed within the applicable warranty period. We reserve the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact us in writing or call our Customer Care.

For Online Purchases:  
Call: 02 8599 7464 Monday - Friday, 9 a.m. to 5 p.m
Email: customerservice@ashleyhomestorensw.com.au